Help

  Some ways to find the phone's IMEI, MEID, or Serial Number:
  • Smartphone: Dial *#06#. If the number displays with a symbol (like a slash / or dash - ) do not include any numbers to the right of the symbol.
  • Android: Settings > About Phone > Status. (On some phones, select IMEI information from the Status menu.)
  • iPhone: Settings > General > About
  • Basic or Feature phone: Menu > Prepaid > Serial Number
  • Remove the back cover and look for the IMEI, MEID, or Serial Number (ESN). For some phones it is located under the battery.
  • GSM Bring-Your-Own-Phone: If your phone is compatible with AT&T, T-Mobile or Claro, do not use the IMEI, MEID or Serial Number/ESN. Instead, use the last 15 digits of your SIM number.
  • CDMA Bring-Your-Own-Phone: If your phone is compatible with Verizon or Sprint:
    • For LTE phones, enter the IMEI
    • For non-LTE phones, enter the MEID DEC