

<div>
	<h2>Troubleshooting / Voice Mail</h2>
	<dl>
		
			<dt>
				Q.  How can I reset my Voice Mail pass code if I am told that it is invalid? 
			</dt>
			<dd>
				A. Please select the "Technical Support" option located in the "Services & Support" tab on our website and follow the instructions provided. 
			</dd>
		
			<dt>
				Q.  What should I do if callers hear another person's Voice Mail greeting when trying to leave me a message? 
			</dt>
			<dd>
				A. Please call our Customer Care Center at 1-877-TEN-CENT (1-877-836-2368) so that a representative can troubleshoot your issue. 
			</dd>
		
			<dt>
				Q.  What should I do if every time I try to make a call I receive an operator message? 
			</dt>
			<dd>
				A. Please select the "Technical Support" option located in the "Services & Support" tab on our website and follow the instructions provided. 
			</dd>
		
			<dt>
				Q.  What should I do if I hear another person's greeting when I call to retrieve my Voice Mail messages? 
			</dt>
			<dd>
				A. Please contact our Customer Care Center at 1-877-TEN-CENT (1-877-836-2368) so that a representative can troubleshoot your issue. 
			</dd>
		
			<dt>
				Q.  Why are my wireless calls going directly to Voice Mail while I'm traveling outside of my home area? 
			</dt>
			<dd>
				A. You may have no signal or no service in that area. 
			</dd>
		
			<dt>
				Q.  Why aren't callers prompted to leave a Voice Mail message after they hear my personal greeting? 
			</dt>
			<dd>
				A. The Voice Mail feature may not be setup properly. Please select the "Technical Support" option located in the "Services & Support" tab on our website and follow the instructions provided. 
			</dd>
		
			<dt>
				Q.  Why aren't my unanswered calls forwarding to my Voice Mail? 
			</dt>
			<dd>
				A. Your Voice Mail may not be active. <a href="/voice_mail_redirect.jsp?AID=VMLN"> Click here</a> for Voice Mail instructions. 
			</dd>
		
			<dt>
				Q.  Why can't I access my Voice Mail from my wireless phone? 
			</dt>
			<dd>
				A. You may be dialing the number incorrectly, please remember to enter the entire phone number. It may sometimes require adding a 1 in front of the number. You can also access your Voice Mail by pressing and holding down the 1 key. 
			</dd>
		
	</dl>
	
</div>