Troubleshooting / Unable to Make Long Distance Calls

Q. What should I do if I get a message saying that my long distance service has been temporarily disconnected?
A. Please call our Customer Care Center at 1-877-TEN-CENT (1-877-836-2368) so that a representative can troubleshoot your issue.
Q. What should I do if whenever I dial long distance I get a message saying I am not authorized to make this type of call?
A. Please call our Customer Care Center at 1-877-TEN-CENT (1-877-836-2368) so that a representative can troubleshoot your issue.
Q. Why can I make local calls, but not long distance?
A. Your long distance feature may be blocked. Please call our Customer Care Center at 1-877-TEN-CENT (1-877-836-2368) so that a representative can troubleshoot your issue.
Q. Can I use International Long Distance when I add the NET10 Unlimited 30 Day Monthly Plan or the 750 Minutes 30 Day Monthly Plan?
A. No. International Long Distance is not available at this time when adding these plans.