Troubleshooting / Unable to Make Long Distance Calls
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Q. What should I do if I get a message saying that my long distance service has been temporarily disconnected?
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A. Please call our Customer Care Center at 1-877-TEN-CENT (1-877-836-2368) so that a representative can troubleshoot your issue.
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Q. What should I do if whenever I dial long distance I get a message saying I am not authorized to make this type of call?
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A. Please call our Customer Care Center at 1-877-TEN-CENT (1-877-836-2368) so that a representative can troubleshoot your issue.
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Q. Why can I make local calls, but not long distance?
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A. Your long distance feature may be blocked. Please call our Customer Care Center at 1-877-TEN-CENT (1-877-836-2368) so that a representative can troubleshoot your issue.
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Q. Can I use International Long Distance when I add the NET10 Unlimited 30 Day Monthly Plan or the 750 Minutes 30 Day Monthly Plan?
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A. No. International Long Distance is not available at this time when adding these plans.