Troubleshooting / Unable to Make or Recieve Calls

Q. What should I do if every time I try to make a call I receive an operator message?
A. Please select the "Technical Support" option located in the "Service & Support" tab on our website and follow the instructions provided.
Q. What should I do if I am unable to make or receive any calls on my phone?
A. Your line may not be completely Activated. On our website, please go to the "Service & Support" tab and select the "Technical Support" option, then follow the instructions provided.

If you have an Android handset and it displays "Error Code 67" on the screen and you've already activated your phone, simply tap "Update Profile". If you receive the message "The update is complete," tap OK and the phone should then be able to make and receive calls. If you receive the message "Network error. Please try again later," wait 10 minutes and try again.
Q. What should I do if I place the Activation call to my NET10 phone and instead of it ringing, I receive a recorded message?
A. Please select the "Technical Support" option located in the "Service & Support" tab on our website and follow the instructions provided.
Q. Why are my wireless calls going directly to Voice Mail while I'm traveling outside of my home area?
A. Your phone may have no signal or no service. Please call our Customer Care Center at 1-877-TEN-CENT (1-877-836-2368) so that a representative can troubleshoot your issue.
Q. What should I do if I am having problems making/receiving calls on my iPhone?
A. If you purchased an iPhone from NET10 and you are having problems making or receiving calls, first it is highly recommended that you back up your information. IF YOU DO NOT BACK UP YOUR INFORMATION, ALL OF YOUR PHONE'S CONTENT WILL BE ERASED. Now, go to "Settings," "General," "Reset," and select "Erase All Content and Settings."