Troubleshooting / Text Messaging

Q. What should I do if I am unable to send and/or receive text messages?
A. Please select the "Technical Support" option located in the "Service & Support" tab on our website and follow the instructions provided.
Q. Why does my phone display "Text Message Not Sent"?
A. The attempt to send the Text Message was unsuccessful.
Q. What should I do if I have an iPhone and I'm having problems sending/receiving SMS or MMS?
A. If you purchased an iPhone from NET10 and you are having problems sending or receiving SMS or MMS, first it is highly recommended that you back up your information. IF YOU DO NOT BACK UP YOUR INFORMATION, ALL OF YOUR PHONE'S CONTENT WILL BE ERASED. Now, go to "Settings," "General," "Reset," and select "Erase All Content and Settings."