Transfer Number > Transfer Number to NET10

Q. What is Local Number Portability or LNP?
A. With LNP, you will be able to keep the same phone number when switching between wireless carriers or between wireless and landline carriers. You will only be able to transfer your phone number to another carrier within your local market. The Federal Communications Commission has issued rules mandating that carriers are required to implement LNP starting November 24, 2003, in the top 100 Metropolitan Statistical Areas (MSA.)
Q. How do I go about transferring my telephone number/line?
A. To transfer your number from your Old Service Provider to NET10 Wireless, you must ask NET10 Wireless to Port your existing telephone number. NET10 Wireless will process the request for you.

During this process, your service with your current provider will be disconnected automatically and activated with the new provider you have selected. There is no need for you to call your current provider to disconnect your service.

During the request process, you will still be able to place calls on your existing wireless telephone or wire line phone. You, however, will not be able to receive calls during the porting process.
Q. How long will the process take?
A. The exact timing for wireless and landline transfers depends on the carrier's response time. The transfer process typically takes a few hours to complete, but could take as long as 2 business days or longer for landlines.
Q. What are the guidelines for me to switch to another carrier and transfer my number?
A. You will be able to transfer your number to another provider if you meet the following requirements:
  • Your NET10 phone number must be active in our system.
  • Deactivated NET10 customers cannot transfer their numbers.
  • Your information on the transfer out request sent to us from another carrier must match the information in our system.
Q. What does "local" mean?
A. Customers can transfer an eligible landline and an eligible wireless number within the local service area. Pager numbers, special use numbers and toll free numbers are not available for transfer. The number requested to be ported will be checked at the initiation of the transfer process to ensure that the number is eligible for porting.
Q. What is Local Number Portability?
A. With LNP, you will be able to keep the same phone number when switching between wireless carriers or between wireless and landline carriers. You will only be able to transfer your phone number to another carrier within your local market.
Q. What kind of lines can I transfer?
A. Customers can transfer an eligible landline and an eligible wireless number within the local service area. Pager numbers, special use numbers and toll free numbers are not available for transfer. The number requested to be ported will be checked at the initiation of the transfer process to ensure that the number is eligible for porting.
Q. Does LNP include landline and wireless phone number transferring?
A. Yes. LNP allows you to transfer your wireless and landline telephone numbers when switching carriers. You are able to transfer your numbers between wireless carriers and to and from landline carriers.
Q. What information will I need to give NET10 in order for them to transfer my number?
A. You will need to provide some basic information to NET10 in order to process your transfer.

NET10 will need your name, address, phone number (number to be reached at other than number requested for porting,) Social Security number and please have your bill with your current service provider so we can ensure we have the appropriate billing information when we send the transfer request to your current provider. Remember with NET10 there are no monthly bills; we will not use your information for any billing.

Is your telephone number that you wish to transfer still active with your carrier? Your number must be active in order to transfer it to NET10. The Deactivation will happen automatically through the transfer process.
Q. Will I be able to use my existing carrierīs equipment when I move to NET10?
A. Yes. With our SIM cards, you can use any compatible T-Mobile or unblocked GSM phone. To find out more, visit www.NET10SIM.com.
Q. Will I have the same features if I change from one carrier to another?
A. Switching service providers under LNP will be much like switching carriers today... the only difference is the ability to keep your number. Features do not transfer --only the wireless or landline number. As features vary by service provider, you will need to confirm available features with your new service provider.
Q. Will I have to deactivate my account with my old service provider after I have completed a transfer to another carrier?
A. No. Once the transfer is complete, the old number and account will be automatically closed. When the number is successfully ported, that mobile number is automatically disassociated from your current carrier account. If you're a post-paid customer, you will receive a final bill from your old service provider.
Q. Will I continue to pay my existing carrier during the transfer-in process?
A. Yes, all fees and charges are still applicable until the transfer is completed.
Q. If I transfer my landline telephone number to a NET10 will my NET10 phone be an extension of my landline service?
A. If you transfer your landline telephone number to NET10, your landline service will be disconnected and you will no longer receive calls on your landline service.
Q. What are the terms and conditions to switch my phone number to NET10?
A. To Port your existing telephone number to your NET10, and to obtain wireless service provided by NET10 Wireless, you (subscriber) agree to the following terms and conditions:

You must have a NET10 phone, and the phone number you are porting to NET10 must be active with your old service provider.

When porting a cellular number, the port could take between 7-10 business days to complete. When porting a landline number, it could take up to 30 days.

If you switch your home telephone number to NET10, your home telephone service will be disconnected.

You must keep your NET10 Service active by redeeming airtime within NET10's guidelines for maintaining active service.

If your NET10 service does not remain active, you will lose your wireless NET10 number.

Until the porting process is completed, should you need to call 911 for emergency assistance, you must give the 911 operator your location, as the 911 operator will not be able to reach you until the port process is completed.
Q. What are the Portability requirements?
A. To port in your existing telephone number to your NET10 phone and obtain wireless service provided by NET10, you (the subscriber) must agree to the following:

The number you are porting must be active with your current service provider. The port-in process could take up to 2 business days or longer for landlines.

Until the porting process is complete, should you need to call 911 for emergency assistance, you must give the 911 operator your location, as the 911 operator will not be able to reach you until the port process is complete. If you switch your home telephone number to NET10, your home telephone service will be disconnected.
Q. Can my current service provider refuse to port my number if I have an outstanding balance?
A. No, your current service provider cannot refuse to port out the phone number even if you have a pending balance.