Products / Phones

Q. What is so special about NET10?
A. NET10 is the pay-as-you-go prepaid wireless phone service that requires no long term contracts, no credit checks, no activation fees, no monthly bills and no age limits!
Q. Where can I buy a NET10 phone?
A. You can buy a NET10 phone at any one of our many retailers or on the "Buy Phones and More" page of our website. To find the retailer nearest you, click here.
Q. What phone models does NET10 offer?
A. NET10 offers a variety of phone models to choose from. Click here to view all phone models.
Q. How do I find my Serial Number?
A. For instructions on how to find your serial number, click here.
Q. Can I download ringtones for my NET10 phone?
A. We now offer ringtones for selected phone models. Please click here and enter your Serial Number for more information.
Q. How do I make a call?
A. Simply dial the phone number you wish to call and press the Send or Call key, depending on your phone model.
Q. Why is the number given to me during the Activation different from the number displayed in my NET10 phone?
A. The number assigned to your NET10 phone upon Activation may not match the number displayed on your phone due to a technology issue in your area. Please use the number given to you upon Activation as your NET10 telephone number.
Q. How can I get an instructions manual for my phone?
A. You can download the instructions manual by selecting the "NET10 Phones" option located in the "Buy Phones & More" tab or click here.
Q. How do I get my phone to show the minutes I have remaining?
A. When you turn your phone on, the phone will display the Service End Date or days left and the available minutes on the phone screen. If the Service End Date or days left and minutes do not appear, select the "Prepaid" menu on your NET10 phone. Use the navigation/arrow keys to go up to "Airtime Display" and press "SELECT/OK." Now select "On" and press "SELECT/OK" again.

Some phone models may give you an option of "Minutes Display" or "Due Date" after you have selected "Airtime display." In this case, select "Minutes Display" and press "CHANGE." Now select "On" and press the "CHANGE" key.

This feature is NOT available for Android phones.
Q. How can I make sure my NET10 phone does not continue deducting Minutes after I have completed my call?
A. Press "END" after you have completed your call, otherwise Minutes will continue to deduct. NET10 does not refund lost Minutes.
Q. What should I do if I move to another city and need to change to a new phone number?
A. If relocating to a new home area in the United States, Puerto Rico, or the Virgin Islands, simply call the Customer Care Center at 1-877-TEN-CENT (1-877-836-2368) to see if NET10 Wireless is available in that area. You will be reassigned a new NET10 telephone number. The changing of phone numbers is limited to four times in a given year.
Q. Can I buy and download ringtones, wallpapers and other data services when I add the NET10 Unlimited* 30 Day Monthly Plan or the 750 Minutes 30 Day Monthly Plan?
A. Yes, but you can only buy them through the NET10 website using a credit card.

If you have an Android handset, you must go to the "Google Play" icon on your phone to buy and download content.