Products / Home Phones

Q. Where can I buy a NET10 Wireless Home Phone device?
A. NET10 Wireless Home Phone is available online at www.net10homephone.com/shop.php.
Q. What's in the box?
A.
  • NET10 Wireless Home Phone unit
  • Rechargeable battery
  • AC adapter
  • Antenna
  • Services Guide and Activation Card
Q. What kind of telephone do I need?
A. NET10 Wireless Home Phone is a device that allows you to use your existing corded or cordless telephones-just plug your corded phone or cordless base unit into the Home Phone unit. No PC, High-Speed Internet or telephone wall jack is required because calls you make or receive are transmitted wirelessly. Most corded and cordless telephones will work with the NET10 Wireless Home Phone service, except rotary or pulse telephones.
Q. Can I use my NET10 Wireless Home Phone with more than one phone number?
A. No, each NET10 Wireless Home Phone device is assigned a unique phone number. You may elect to transfer your current phone number or be assigned a new one. All telephones connected to the device (corded or cordless) share the same phone number.
Q. Where should I place my NET10 Wireless Home Phone device?
A. The device should be placed near a window or opening for optimal signal. There are light indicators on the device to help you determine a good location inside your premises.
Q. 911 calls
A. Your NET10 Wireless Home Phone device is embedded with a GPS chipset that transmits its location. Since the device is designed for indoor use, please be prepared to provide your physical address to public service personnel in an emergency call to 911. For optimal GPS signal strength, your NET10 Wireless Home Phone device should be located near a window or other opening at all times.
Q. Can I use a fax machine with my NET10 Wireless Home Phone service?
A. NET10 Wireless Home Phone is not compatible with data services such as: fax machines, DVR services, credit card machines, medical alert services, or some home security systems.
Q. Is NET10 Wireless Home Phone compatible with my home security system?
A. NET10 Wireless Home Phone may not be compatible with certain home security systems. Please check with your system provider to confirm the compatibility requirements.
Q. Why does my device have a USB Port?
A. The USB port is for diagnostic purposes only. DO NOT insert any USB devices into the port, as this can damage the device and void the warranty.
Q. What should I do if I move to another city and need to change to a new local number?
A. Please call our Customer Care Center at 1-800-299-7280 to change your phone number. You can take the NET10 Wireless Home Phone device to your new residence and get a local phone number when you are ready to change it. Please note that the new area must be within network coverage.
Q. Where can I find my NET10 Wireless Home Phone's Serial Number?
A. It's located on the front of the red Activation Card. It can also be found on the bottom of the device next to MEID DEC.
Q. How do I know my NET10 Wireless Home Phone Number?
A. To hear your phone number, simply call 1-855-343-CALL (1-855-343-2255). You can call at any time to hear your phone number. Please note that you may elect to keep an existing phone number or be assigned a new one upon service activation.
Q. Where can I buy NET10 Wireless Home Phone Service Cards?
A. Online at www.net10homephone.com/shop.php or by calling 1-800-299-7280.
Q. Where can I find my PIN on my NET10 Wireless Home Phone Service Card?
A. Your PIN is located on the back of your NET10 Wireless Home Phone Service Card. Simply locate the gray strip on the back of your card and scratch it off in order to reveal your 15-digit Service Card PIN.
Q. What type of Calling Plans does NET10 Wireless Home Phone offer?
A.
  • $19.99/30-Day Home Phone Unlimited Nationwide Calling. Local and Long Distance Calling includes voicemail, caller ID, 3-way calling, call waiting, call forwarding, E911 and 411 at no extra cost.
  • $34.99/30-Day Home Phone Unlimited International plus Nationwide Calling. This includes all of the same great features of the Nationwide Calling plan PLUS Unlimited International Calling to over 1000 destinations in Mexico, Canada, India and in other countries, plus 400 minutes to call cellular phones in Mexico.
Q. How often do I need to add a NET10 Wireless Home Phone Calling Plan?
A. Each Home Phone Service Card is good for 30 days. For more convenience, you can enroll online in Auto-Refill by using a credit card or debit card and your NET10 Wireless Home Phone Service Plan will be automatically refilled on your Service End Date. You may cancel at any time with no cancellation fee.
Q. Can I buy and add a NET10 Wireless Home Phone Service Card for another person?
A. Yes.
Q. If I have another Service Card, can I refill my account before my Service End Date?
A. You may add as many service plans as you want to My Account. They are added to your Reserve and applied on the next Service End Date automatically.
Q. What is the NET10 Wireless Home Phone battery for?
A. The rechargeable battery serves as a backup in case of a power outage, provided the battery is charged and the phone plugged into the wall. NET10 Wireless Home Phone device does not require an external power source. Fully charged, the battery provides you with continues service for up to 2 hours talk-time and up to 36 hours stand-by time.
Q. How do I charge my NET10 Wireless Home Phone battery?
A. The rechargeable battery will be automatically charged by the NET10 Wireless Home Phone device as long as the battery is installed correctly and the device is connected to a power source. Please note that the NET10 Wireless Home Phone device does not need to have the battery charged to operate.
Q. How do I know when my NET10 Wireless Home Phone's battery is low?
A. The battery light indicator on the front of the NET10 Wireless Home Phone device will be red and blinking.
Q. What should I do if my NET10 Wireless Home Phone's battery won't charge?
A. Please confirm that you have installed the rechargeable battery correctly. If the problem persists, please call 1-800-299-7280 for assistance.
Q. What should I do if there's a power outage?
A. Your NET10 Wireless Home Phone device will switch to the backup battery, allowing you to make and receive calls, as long as the telephone plugged into the device does not require a power source to operate.
Q. What is the Unlimited Nationwide Calling Plan?
A. For just $19.99 a month you'll be able to make and receive Unlimited Local and Nationwide Long Distance calls. It includes voicemail, caller ID, 3-way calling, call waiting, call forwarding, E911 and 411 at no extra cost. Do not forget to add a new Service Plan before your Service End Date. You may enroll online in Auto-Refill by using your credit card or debit card, and your NET10 Wireless Home Phone Service Plan will be refilled automatically on your Service End Date. You may cancel at any time with no cancellation fee.
Q. What is the Unlimited International Calling Plan?
A. For just $34.99 a month, you'll be able to enjoy the same great features as the Unlimited Nationwide plan PLUS Unlimited calling to over 1000 destinations in Mexico, Canada, India, landlines in Mexico and in other countries, plus 400 minutes to call cellular phones in Mexico. Keep your service active by adding a new Service Plan every 30 days or enroll online in Auto-Refill by using your credit card or debit card, so that a new Service Plan is added on your Service End Date automatically.
Q. How do I make an international call with my NET10 Wireless Home Phone?
A.
  • For international calls, please dial the access number 305-994-2389 and follow the simple instructions provided. For calls to most countries, enter 011 + Country code + city code + phone number (For example: 011 501201302514). For calls to Canada or the Caribbean, enter 1 + area code + phone number (For example: 1 2135845847).
  • International service is available for calls originating from the continental US and Hawaii only. Service is not currently available from Alaska or Puerto Rico. A list of international destinations is available at net10homephone.com. To check if your particular destination is available, text 011 + Country Code + City Code + Phone Number to 64372 from a cell phone (standard text message rates apply).
Q. Do I need to do anything before activating my service?
A. You should assemble and connect your equipment to a power source. The most important thing you need to do is to align your antenna with the antenna port and tighten it all the way down (at least 24 turns). The antenna should screw on smoothly. You should also place your Home Phone device near a window or opening to ensure optimal signal. Please refer to the Activation Card included in your package.
Q. How do I activate my NET10 Wireless Home Phone?
A. To activate your service, go to net10homephone.com/activate.php or call 1-800-299-7280 from another phone. You will need the Serial Number located on the front of the Activation Card and a NET10 Wireless Home Phone Service Plan to complete your Activation. You can also purchase a Service Plan with a credit card as part of the Activation process. After completing the Activation, you MUST call *22890 from the telephone device connected to the NET10 Wireless Home Phone unit to program it.
Q. Will I be able to use my existing landline telephone when I replace my Landline phone service with NET10 Wireless Home Phone?
A. Yes. Please note that rotary or pulse phones are not compatible with the NET10 Wireless Home Phone device.
Q. How do I reactivate my NET10 Wireless Home Phone?
A. To reactivate your NET10 Wireless Home Phone, please go to net10homephone.com/activate.php and choose Activate. You will need to enter a Service Card PIN or use a credit or debit card to purchase one. You will also need your Serial Number and zip code.
Q. How long does it take to get my service active?
A.
  • Your NET10 Wireless Home Phone should be active within minutes; however, the activation process may take up to one hour.
  • Your transfer of a phone number from your current provider to a New NET10 Wireless Home Phone may take up to 2 business days, and sometimes longer in the case of landline numbers.
Q. How do I know if my NET10 Wireless Home Phone is active and ready to use?
A. Once you call *22890 from a telephone connected to your NET10 Wireless Home Phone device and receive a message saying that your phone has been programmed successfully, you will need to make a phone call to finalize the activation and ensure that you are able to make/receive calls.
Q. Can I Activate my NET10 Wireless Home Phone with a telephone number issued by another company?
A. Yes, you can port your existing phone number to NET10 Wireless Home Phone.
Q. Will I need to add a Service Card if I am Reactivating my NET10 Wireless Home Phone?
A. Yes.
Q. Can I change my phone number?
A. Yes.
Q. Can I reactivate my phone in a different zip code?
A. Yes. NET10 Wireless Home Phone service has nationwide coverage on America's largest, most reliable network. The new zip code must be in an area within network coverage.
Q. Can I change my area code?
A. If you move, you can change your phone number to a different area code.
Q. How do I add a Service Card to my NET10 Wireless Home Phone?
A. You can add a new Service Plan quickly and easily by using one of the following options: select Activate/Refill at net10homephone.com or call our Customer Care Center at 1-800-299-7280.
Q. Can I buy a Service Plan online with a credit card?
A.
  • The most convenient way to keep your service active is to enroll in Auto-Refill by using a credit card or debit card, and your NET10 Wireless Home Phone Service Plan will be automatically refilled on your Service End Date.
  • You can refill your Service Plan at www.net10homephone.com/activate.php or by calling 1-800-299-7280 every 30 days.
  • You can add a Home Phone Service Card to your NET10 Reserve? by visiting My Account online at net10homephone.com or calling 1-800-299-7280. A plan in reserve will be automatically applied to your account on your Service End Date. There is no limit to the number of NET10 Wireless Home Phone Service Cards that you can purchase and place on reserve. You can also manage when you need to add them.
Q. Where can I find my PIN on my NET10 Wireless Home Phone Service Card?
A. Your PIN is located on the back of your NET10 Wireless Home Phone Service Card. Simply locate the gray strip and scratch it off in order to reveal your 15-digit Service Card PIN.
Q. Do NET10 Wireless Service Plans work with my NET10 Wireless Home Phone device or vice-versa?
A. No. Your NET10 Wireless Home Phone device works exclusively with the NET10 Wireless Home Phone Service Plans. The Home Phone Service Plans have an image of the Home Phone device on the front of the card. Home Phone Service Plans will also not work with standard NET10 Wireless cellular devices and vice-versa.
Q. Why would my phone number be cancelled if I do not refill my account on time?
A. NET10 Wireless pays all charges to the carriers every month when we issue you a wireless phone number for your use. If you stop buying Service Plans or adding Service Cards or refilling your account, NET10 Wireless will stop paying the charges on that line for your use and will reassign that telephone number to a new NET10 Wireless customer. All it takes to get your phone Activated again is to buy and add a new Service Plan.
Q. Is there any charge for canceling Auto-Refill?
A. No, there is no cancellation or penalty fee. You can cancel anytime. Simply log in to My Account online at https://www.net10.com/direct/MyAccount or call 1-800-299-7280 to process your cancellation; no questions asked.
Q. What happens if I want to switch Auto-Refill plans?
A. When you want to switch from an Unlimited Nationwide Calling Plan to an Unlimited International Calling Plan or vice-versa, simply call our Customer Care Center at 1-800-299-7280.
Q. What is the benefit of using Auto-Refill?
A.
  • You will not need to buy and add a Service Card each time your NET10 Wireless Home Phone reaches its Service End Date. With Auto-Refill, a Service Plan is added on your Service End Date automatically, so you can enjoy hassle-free, uninterrupted service. You can cancel Auto-Refill at any time without a cancellation fee.
  • Auto-Refill is designed to keep you informed of any account activity and provides the following:
    • Pre-validate: A courtesy pre-authorization takes place to confirm funds in your account prior to a charge.
    • Credit card expiration alert: If your card is close to expiration, we'll notify you ahead of time so you can update your account information.
    • Charge alerts: Receive advanced notifications of the date a charge will be applied to your account.
  • Q. Why is it called NET10 Wireless Home Phone?
    A. Because it is a wireless device that allows you to use your existing corded or cordless telephone to make and receive calls; plus it does not require a PC, High-Speed Internet or telephone wall jack. It's a new wireless, no-contract service from NET10 Wireless that allows you to now save money on your home phone bill as well.
    Q. What is so special about NET10 Wireless Home Phone?
    A. NET10 Wireless Home Phone is the perfect no-contract replacement for your landline. It provides high-quality, home phone service with affordable domestic and international NET10 Wireless Unlimited Calling Plans. The service requires no long term contracts, no credit checks, no activation fees, and no monthly bills!
    Q. How can NET10 Wireless Home Phone meet my home phone calling needs?
    A. NET10 Wireless Home Phone is the perfect replacement for your landline. A no-contract service with affordable unlimited calling plans, allowing you to save money on your home phone bill. NET10 Wireless Home Phone includes the features you want: voicemail, caller ID, 3-way calling, call forwarding, E911 and 411 calls at no extra cost.
    Q. How does NET10 Wireless Home Phone differ from any other home phone?
    A. Many home phone products on the market require a PC, High-Speed Internet or Landline, while NET10 Wireless Home Phone does not.
    Q. Is there a contract?
    A. No. You just buy and add a new Service Plan every 30 days, or enroll in Auto-Refill with your credit card or debit card, so that a new Service Plan is added on your Service End Date automatically. Or you may place as many service plans as you want on Reserve; they'll be added to your account on your Service End Dates.
    Q. Is there a credit check?
    A. No.
    Q. Is a deposit required?
    A. No.
    Q. Is there a monthly bill?
    A. No.
    Q. What will I be charged to use my NET10 Wireless Home Phone
    A. With NET10 Wireless Home Phone, there are no contracts, no monthly bills and no activation fees. You just purchase and add an unlimited monthly plan. All the features provided are at no extra cost.
    Q. How do I receive communications from NET10?
    A. When you set up your account on our website, you were asked to set up an email address. We will use this email address to contact you. An email is the easiest way we have of communicating critical information such as service updates that apply directly to you. To update your email information, visit My Account on our website at net10wireless.com or call 1-800-299-7280 to do so.
    Q. What are the NET10 Wireless Home Phone terms and conditions of service?
    A. They are available at www.net10wireless.com/#/terms.
    Q. What are the terms and conditions to port my phone number to NET10 Wireless Home Phone?
    A. To port in your existing telephone number to your NET10 Wireless Home Phone and obtain wireless service provided by NET10 Wireless, you (the Subscriber) must agree to the following:

    The number you are porting must be active with your current service provider. The port-in process could take up to seven days. If your NET10 service remains inactive over 30 days, you will lose your telephone number.

    Until the porting process is complete, should you need to call 911 for emergency assistance, you must give the 911 operator your location as the 911 operator will not be able to reach you until the port process is complete.
    Q. How do I check the status of my NET10 Wireless Home Phone exchange?
    A. To check on the status of your NET10 Wireless Home Phone equipment exchange, please call our Customer Care Center at 1-800-299-7280.
    Q. How much will an exchange cost me?
    A. The exchange will be at no charge; shipping and handling are included.
    Q. Does NET10 offer refunds?
    A. Purchases of NET10 Wireless devices are refundable, but purchases of Service Plans (Service Cards) are not.
    Q. What is a warranty?
    A. A warranty is a promise to replace your phone or accessory that contains a manufacturer's defect that hinders or prevents its proper operation.
    Q. How long is the manufacturer's warranty on a NET10 Wireless Home Phone?
    A. NET10 Wireless offers a 1-year warranty against defects in materials and workmanship under normal use by the purchaser.
    Q. What is covered with the manufacturer's warranty?
    A. All NET10 Wireless devices are covered under the manufacturer's warranty for up to 1 year from the date of purchase. Ensuing the Terms and Conditions on the Warranty:

    A new NET10 Wireless Home Phone is covered by the device manufacturer's one-year limited warranty. A reconditioned NET10 Wireless Home Phone also has a one year warranty provided by NET10 Wireless, and all NET10 Wireless accessories have a 90-day warranty against defects in materials and workmanship under normal use by the purchaser. You may obtain warranty service directly from NET10 Wireless.
    Q. How to obtain Warranty Service:
    A. To obtain warranty service from NET10 Wireless on a new or reconditioned NET10 Wireless Home Phone or NET10 Wireless accessories, please contact Technical Support at 1-800-299-7280. If your problem cannot be resolved over the phone, our NET10 Wireless representatives will provide you with a Ticket Number, which you will use to send your device and/or accessories to the designated NET10 Service Center for repair or replacement, at NET10 Wireless' discretion.

    EXCLUSIONS AND CONDITIONS

    This limited warranty does not cover damage or failure caused by abuse or misuse of the NET10 phone and/or accessories. NET10 does not provide refunds. All applicable implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are limited to the duration of this limited warranty, unless otherwise provided by law. Your limited warranty excludes all incidental or consequential damages, unless otherwise provided by law. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
    Q. What is Local Number Portability or LNP?
    A. With LNP, you will be able to keep the same phone number when switching between wireless carriers or between wireless and landline carriers. You will only be able to transfer your phone number to another carrier within your local market. The Federal Communications Commission has issued rules mandating that carriers are required to implement LNP starting November 24, 2003 in the top 100 Metropolitan Statistical Areas (MSA).
    Q. How do I go about transferring my telephone number/line from another company?
    A.
    • You may transfer your telephone number from another company to NET10 Wireless Home Phone online or by calling 1-800-299-7280. To port in your existing telephone number to your NET10 Wireless Home Phone, the number you are porting must be active with your current service provider.
    • You need to request NET10 Wireless to port in your number; NET10 Wireless will process your request on your behalf. In order to request the transfer and initiate the activation process, please select the radio button option "Activate my phone with a number transferred from another company" when activating the NET10 Wireless Home Phone device.
    • The transferring of your phone number to your new NET10 Wireless Home Phone might take a few hours; however, if there are any delays from your current wireless carrier, the transfer process could take up to 7 days and in the case of landline numbers, transfers may take up to 30 days.
    • Your new NET10 Wireless Home Phone will be ready to complete activation when your old phone stops working.
    Q. What are the Portability requirements?
    A. To port in your existing telephone number to your NET10 Wireless Home Phone and obtain wireless service provided by NET10 Wireless, you (the Subscriber) must agree to the following:

    The number you are porting must be active with your current service provider. The port-in process could take up to seven days. If your NET10 service remains inactive over 30 days, you will lose your telephone number.

    Until the porting process is complete, should you need to call 911 for emergency assistance, you must give the 911 operator your location, as the 911 operator will not be able to reach you until the port process is complete.
    Q. If I port my cellular phone number to NET10 Wireless Home Phone, will my cellular phone be an extension of my NET10 Wireless Home Phone service?
    A. If you transfer your cellular phone number to your NET10 Wireless Home Phone, your cell phone service will be disconnected and you will no longer receive calls on your cell phone.
    Q. What information will I need to give NET10 Wireless in order to port my number?
    A. You need to provide the following information:
    • The phone number to be transferred.
    • The account number or service PIN from your current phone service provider.
    • The last 4 digits of your SSN.
    • Create a NET10 Wireless Account.
    • Accept the Terms and Conditions of Service.
    • Add a Service card or buy a Service Plan at the time of Activation.
    Q. What kind of lines can I transfer?
    A. Customers can transfer an eligible landline and/or an eligible wireless number within the local service area. Pager numbers, special use numbers and toll free numbers are not available for transfer. The number requested to be ported will be checked at the initiation of the transfer process to ensure that the number is eligible for porting.
    Q. What does "Local" mean?
    A. This means that a number is associated with the same geographic area after it is transferred as it was before it was transferred. For example, a customer will be able to transfer a number between carriers in Atlanta, but won't be able to transfer a Los Angeles number to Atlanta.
    Q. What are the guidelines for me to switch to another carrier and transfer my number?
    A. You will be able to transfer your number to another provider if you meet the following requirements:
    • Your NET10 Wireless Home Phone number must be active in our system.
    • Deactivated NET10 Wireless Customers cannot transfer their numbers.
    • Your information on the transfer out request sent to us from another carrier matches the information in our system.
    Q. Does LNP include landline and wireless phone number transferring?
    A. Yes. LNP allows you to transfer your wireless and landline telephone numbers when switching carriers. You will be able to transfer your numbers between wireless carriers and to and from landline carriers.
    Q. Will I have to deactivate my account with my Old Service Provider after I have completed a transfer to another carrier?
    A. No. Once the transfer is complete, the old number and account will be automatically closed. When the number is successfully ported, that mobile or landline number is automatically disassociated from your current carrier account. If you receive monthly bills from your old service provider, you will receive a final bill.
    Q. Will I continue to pay my existing carrier during the transfer-in process?
    A. Yes, all fees and charges are still applicable until the transfer is completed.
    Q. What are the terms and conditions to port my phone number to NET10 Wireless Home Phone?
    A. To port in your existing telephone number to your NET10 Wireless Home Phone and obtain wireless service provided by NET10 Wireless, you (the Subscriber) must agree to the following:

    The number you are porting must be active with your current service provider. The port-in process could take up to seven days. If your NET10 service remains inactive over 30 days, you will lose your telephone number.

    Until the porting process is complete, should you need to call 911 for emergency assistance, you must give the 911 operator your location, as the 911 operator will not be able to reach you until the port process is complete.
    Q. Can my current service provider refuse to port my number if I have an outstanding balance?
    A. No, your current service provider cannot refuse to port out the phone number even if you have a pending balance.
    Q. What if I can't make/receive calls?
    A. Make sure that the antenna of your NET10 Wireless Home Phone device is properly and securely fastened to the device. Ensure that the device is placed near a window or opening and that you have signal by looking at the Signal Strength Indicators on the front of the device. Also ensure that the telephone equipment attached to the NET10 Wireless Home Phone device is properly installed and operational. Please refer to the Activation Card included in your package.
    Q. How do I know if I have bad signal?
    A. Observe the Signal Strength Indicators on the front of the NET10 Wireless Home Phone device. If one or both light up solid blue, you have an adequate signal to make and receive calls. If one is blinking blue or red, you should take steps to improve your signal strength.
    Q. How can I improve my signal strength?
    A. First, ensure that the antenna of your NET10 Wireless Home Phone device is properly installed. Align your antenna with the antenna port and tighten it all the way down (at least 24 turns). The antenna should screw on smoothly. You should also place your NET10 Wireless Home Phone device near a window or opening to ensure optimal signal. You may want to try placing the NET10 Wireless Home Phone device in several locations to find the area with optimal signal strength. Because your NET10 Wireless Home Phone device doesn't require a landline or internet connection, you have maximum flexibility of where to place your device.
    Q. Why can't I access my Voicemail from my NET10 Wireless Home Phone?
    A. You may be dialing the number incorrectly. Call *86 from the telephone attached to the Home Phone unit to access your voicemail.
    Q. Why aren't my unanswered calls forwarded to my Voicemail?
    A. Your Voicemail may not be active. Please contact our Customer Care Center at 1-800-299-7280 so that a representative can resolve your issue.
    Q. How can I reset my Voicemail pass code if I am told that it is invalid?
    A. Please contact our Customer Care Center at 1-800-299-7280 so that a representative can resolve your issue.
    Q. Why aren't callers prompted to leave a Voicemail message after they hear my personal greeting?
    A. Your Voicemail may not be active. Please contact our Customer Care Center at 1-800-299-7280 so that a representative can resolve your issue.
    Q. What should I do if my Caller ID is not working properly?
    A. Please contact our Customer Care Center at 1-800-299-7280 to resolve this issue.
    Q. Why is "Private" or "Caller ID unavailable" displayed on my phone for incoming calls?
    A. Private or Caller ID unavailable means that the incoming call is from a blocked or unlisted number.
    Q. How do I use Call Waiting?
    A. While on a call, the phone will alert you of an incoming call. To answer and place the present caller on hold, press the FLASH key on the telephone attached to your NET10 Wireless Home Phone device.
    Q. What should I do if my Call Waiting is not working properly?
    A. Please call our Customer Care Center at 1-800-299-7280.
    Q. Why can I make long distance calls, but not international long distance?
    A. To make international calls, you need an Unlimited International Service Plan. Your long distance feature may also be blocked. Contact our Customer Care Center at 1-800-299-7280 so that a representative can troubleshoot your issue.
    Q. What should I do if whenever I dial long distance I get a message saying I am not authorized to make this type of call?
    A. Please contact our Customer Care Center at 1-800-299-7280 so that a representative can resolve your issue.
    Q. What should I do if I get a message saying that my long distance or international long distance service has been temporarily disconnected?
    A. Please contact our Customer Care Center at 1-800-299-7280 so that a representative can resolve your issue.