Products / Airtime Cards

Q. How do I know which plan to pick?
A. NET10 Wireless offers a flexible suite of plans to meet different customers' needs. To view the different options, click here to find one that's right for you.
Q. How often do I need to buy and add an Airtime Card?
A. To keep your NET10 Service active, you must add Airtime before the Service End Date or days left that is displayed on your NET10 phone screen.If your NET10 phone runs out of Airtime Minutes, you will need to buy a NET10 Prepaid Wireless Airtime card to add more minutes. The amount of minutes you use is entirely up to you.
Adding more NET10 Airtime Cards extends your active service either 30, 60, 90, 120, or 180 days from the date the card is added, depending on the denomination of the Airtime Card. The minutes and services days you add to your NET10 phone will be added to the minutes and service days you already have with the exception of the 30 Day Monthly Plans.
Q. What should I do if I lose my Airtime Card?
A. If the purchase was done with your credit card online, simply contact our Customer Care Center at 1-877-TEN-CENT (1-877-836-2368) for assistance.
Q. Can I share my minutes with another NET10 customer?
A. No, Airtime cards can only be used by one phone.
Q. Can I buy an Airtime Card for another person?
A. You can only buy an Airtime Card for another person if the purchase is done at a retail store.
Q. Why do Unlimited plans have different prices?
A. The amount of high speed data may vary on each Unlimited* 30 Day Monthly plan. This will change the price of the plan. Click here for more information.
Q. Why did I get 50,000 Minutes on my phone if my plan is Unlimited*?
A. Even though you received 50,000 Minutes, it does not affect the plan, as there are less than 50,000 in a month.
Q. If I have Minutes and Service Days left on my phone and I then add a NET10 Unlimited* 30-Day Monthly Plan or a 1000 Minutes 30-Day Monthly Plan, do I keep my existing minutes and days?
A. No. Airtime cards may not be combined so by adding these cards, any Minutes and Days of Service remaining on the phone will be erased.
Q. Can I use International Long Distance when I add the NET10 Unlimited* 30 Day Monthly Plan or the 1000 Minutes 30 Day Monthly Plan?
A. No. International Long Distance is not available at this time when adding the Net10 Unlimited* 30 Day Monthly Plan. However, the 1000 Minutes 30-Day Monthly Plan includes international calling to hundreds of destinations; just dial 1-800-584-7652 before making an international call and follow the instructions.
Q. Can I use text messaging when I add the NET10 Unlimited* 30-Day Monthly Plan or the 1000 Minutes 30-Day Monthly Plan?
A. Yes. When you add the NET10 Unlimited* 30-Day Monthly Plan or the 1000 Minutes 30-Day Monthly Plan, you may use these minutes for text messaging.
Q. Can I buy and download ringtones, wallpapers and other data services when I add the NET10 Unlimited* 30-Day Monthly Plan or the 1000 Minutes 30-Day Monthly Plan?
A. Yes, but you can only buy them through the NET10 website using a credit card.
Q. What is the difference between a PayGo card and a NET10 Monthly Plan?
A. PayGo cards offer the carry-over benefit, in which Minutes and Service Days can be stacked; whereas the NET10 Monthly Plans are unable to do so. For more information, please refer to the NET10 terms and conditions.