Policies and Procedures / Stolen/Lost Phones

Q. What should I do if my NET10 phone is stolen or lost?
A. If your NET10 phone is stolen or lost, please contact our Customer Care Center at 1-877-TEN-CENT (1-877-836-2368) to speak with a representative that can assist you.
Q. Can I Reactivate my recovered lost or stolen phone?
A. Yes, as long as you can verify all of the contact information on the account.
Q. Can I transfer the remaining minutes I had on my lost or stolen phone to my new phone?
A. Please contact our Customer Care Center at 1-877-TEN-CENT (1-877-836-2368) to speak with a representative that can assist you.