Getting Started / Activation/Reactivation

Q. How do I Activate my NET10 phone?
A. You can Activate your NET10 phone on this website or you can call 1-877-TEN-CENT (1-877-836-2368) from a landline phone.
Q. How do I create a Gmail account on my Android phone?
A. A Gmail account (Google's free email account from Gmail.com) is required once your phone is activated to access Gmail, "Google Play," and the Calendar. We recommend that a Gmail account be created, if you don't have one already, in order to take full advantage of what Android offers. If you do not have a Google Account, the phone will prompt you to create one and will guide you step by step to do so.

You can also create multiple personal email accounts (Yahoo, AOL, Hotmail, etc.).

To create the accounts:

  1. Go to the Android "Google Play" icon.
  2. Download the desired Email application.
  3. Once the application is downloaded, you will need to sign in with your email credentials (username and password).
  4. After setting the sync settings, emails will begin displaying on your phone. NOTE: It can take between 15-30 minutes to sync email to your phone.
  5. Once the app and email has been set up, an icon will appear on the applications menu.

IMPORTANT: Corporate email account set-up questions/issues (domain, etc) will need to be handled between you and the company you work for.
Q. How do I know if my NET10 phone is Activated or ready to use?
A. You can check if your NET10 phone has been Activated by making a test call. Please refer to the Quick Activation guide or user guide included in the phone package for specific instructions.
Q. What should I do if I cannot make and receive calls after activating my phone?
A. Your phone may not be completely Activated. For help with this issue, on this website, scroll over the "Service & Support" tab, then select the "Technical Support" option.

If you have an Android handset and it displays "Error Code 67" on the screen, and you've already activated your phone, simply tap "Update Profile." If you receive the message "The update is complete," tap OK and the phone should then be able to make and receive calls. If you receive the message "Network error. Please try again later," wait 10 minutes and try again.
Q. What if I place the test call to my NET10 phone, and instead of ringing, I receive a recorded message?
A. If the time period has elapsed when your NET10 phone should have been Activated, and your test call failed, please call our Customer Care Center at 1-877-TEN-CENT (1-877-836-2368) from a landline telephone and a representative will assist you.
Q. Can I Activate/Reactivate my NET10 phone online?
A. Yes, simply log on to our website at www.net10.com and select the "Activate/Reactivate" option.
Q. How long does it take to get my service active?
A. In most areas, your service may be active instantly. In some areas, it may take 24-48 hours.
Q. Will I need to add Airtime if I am Reactivating my NET10 phone?
A. When Reactivating your NET10 phone, you will only need to add Airtime if the Service End Date has expired.
Q. Will I receive any free minutes for Activating a NET10 phone?
A. No, the majority of the phones do not include the 300 Minutes upon Activation. You will only receive this benefit if the box packaging indicates that you will receive 60 days of Active Service plus 300 Bonus Minutes upon the first Activation of the phone.
Q. Can I change my NET10 phone number?
A. Yes, you can change your NET10 phone number and you are allowed to change your number up to 4 times a year. In order to change your NET10 phone number, you will need to contact our Customer Care Center at 1-877-TEN-CENT (1-877-836-2368) and a representative will assist you with the number change.
Q. Can I Reactivate my phone in a different zip code?
A. Yes, as long as your phone's technology is compatible with the area.
Q. Is there a fee to Reactivate my NET10 phone?
A. If the Service End Date has expired, you will only need to add Airtime to Reactivate your NET10 phone.